Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To start a return, you can contact us at sales@forthcraftanddesigns.co.uk and perhaps let us solve what ever issue you have with the item .

If the item was damage during shipping please send us pictures and we'll replace it.

You can always contact us for any question at sales@forthcraftanddesigns.co.uk or use the chat function on our website. We are a small family run business and will generally answer straight away.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items)

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Item costs

We constantly monitor our prices along with our competitor prices to offer you the best deal possible that's fair to you, us and the market. Bare in mind, no one wins in the race to the bottom.

We are a small family run business, every customer and every sale is important to us. We are happy to discuss costs and overheads involved in every item if you feel the item you've bought wasn't value for money. 

It might surprise you how little we profit on each item after costs. Some of our biggest costs are actually getting you to our site in the first place. Facebook and Google advertising make up around 25% of each sale. There's a reason Facebook is free to use yet the Zuck is a billionaire (you are the product). The tax man also likes to help himself to our hard work too, (theres almost half your cost already) thats before we've even taken into account material costs, consumables such as £1000 laser tubes every 2-3 years, eye watering electricity bills, ridiculous timber costs, wood stains, varnishes just to name a few. So please just bare this in mind  when you compare our quality hand made products to cheap tat you can get on Ebay from China.