Privacy Policy

This Privacy Policy explains how forthcraftanddesigns.com (“we”, “us” or “our”) collects, uses and shares personal information when you visit our website or place an order with us.

Personal information we collect

When you visit the Site, we may collect information about your device, how you interact with the Site, and information needed to process your order. If you contact us for customer support, we may also collect the information you choose to share with us.

Device information

  • Examples: web browser version, IP address, time zone, cookie information, pages or products viewed, search terms, and how you interact with the Site.
  • Purpose: to load the Site accurately for you and to help us understand how visitors use it so we can improve it.
  • Source: collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.
  • Shared with: Shopify and other service providers used to run our website, where relevant.

Order information

  • Examples: name, billing address, shipping address, payment information, email address and phone number.
  • Purpose: to process your order, take payment, arrange shipping, provide invoices and order confirmations, communicate with you, and help screen orders for potential risk or fraud.
  • Source: collected from you.
  • Shared with: Shopify and other service providers involved in taking payments, shipping or fulfilling orders.

Customer support information

  • Examples: information you provide when you contact us about an order or enquiry.
  • Purpose: to provide customer support.
  • Source: collected from you.
  • Shared with: service providers we use to help manage our store and customer enquiries, where necessary.

How we use personal information

We use your personal information to provide our services, including selling products, processing payments, fulfilling orders and keeping you updated on your order. We may also use it to send you information about new products, services or offers where this is in line with the preferences you have shared with us.

Sharing personal information

We share your personal information with service providers where needed to help us provide our services and fulfil our contract with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
  • We may share personal information to comply with applicable laws and regulations, or to respond to a lawful request for information, such as a subpoena or search warrant.

Cookies

We use cookies and similar technologies to help the Site work properly, improve your browsing experience and understand how the Site is used. Cookies may remember your preferences and help us see whether visitors are new or returning.

You can control cookies through your browser settings. Please note that blocking or removing cookies may affect how the Site works and may mean some parts are not fully accessible.

Your rights

If you are a resident of the EEA, you have the right to access, correct, update or erase the personal information we hold about you, and in some cases to request that it be transferred to another service. If you would like to exercise these rights, please contact us using the details below.

If you are not satisfied with our response, you also have the right to lodge a complaint with the relevant data protection authority. In the UK, this is the Information Commissioner's Office: https://ico.org.uk/make-a-complaint/.

Data retention

When you place an order through the Site, we keep your personal information for our records unless and until you ask us to erase it, where we are able to do so.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational or regulatory reasons.

Contact

If you have any questions about this Privacy Policy, or would like to make a complaint, please contact us by email at sales@forthcraftanddesigns.co.uk or by post at:

51 Muirepark Court
Bo'ness
EH51 9JA
United Kingdom

Last updated: [DATE]